Passing a Respondent ID (RID) Through the Survey URL

You can track individual respondents by passing a single parameter through your survey URL: a Respondent ID (RID). This allows you to associate each completed response with an external user or record in your system. This ID should be something that can be used to matchback to your internal list – unique to an individual for lookup purposes. 

Currently, only one URL parameter is supported. 

If you have questions about this process, please reach out to your Glass representative for troubleshooting!

• Survey Audience must be set to “Bring Your Own Audience” 

Before adding Respondent IDs to your survey links:

• Your survey must be launched and set to Live.

• You must use the survey’s Live Link URL.
  
  

Copy your survey’s Live Link after launching the survey.

Example:

https://survey-response.useglass.com/surveys/5x-5xx5x5x5xx5x5x5

Add the following to the end of your Live Link:

?RID={external_user_id}

Your URL should look like this:

https://survey-response.useglass.com/surveys/5x-5xx5x5x5xx5x5x5?RID={external_user_id}

Generate a unique link for each respondent by replacing {external_user_id} with their specific Respondent ID. Your CRM may be able to manage this in batches. 

Examples:

https://survey-response.useglass.com/surveys/5x-5xx5x5x5xx5x5x5?RID=4295

https://survey-response.useglass.com/surveys/5x-5xx5x5x5xx5x5x5?RID=4296

Each respondent should receive their own unique URL.

• The RID value is passed through with each completed response.

• It will appear in the raw survey data, allowing you to:
  
  

  • Identify individual respondents

  • Match responses back to your internal user records

  • Perform external analysis or reconciliation

• We strongly suggest that you test this yourself (take the survey from a unique link) prior to deploying the survey to your full list to ensure that it’s capturing the ID as you’d expect.
  
  

• Only one parameter (RID) is supported at this time.

• The parameter name must be exactly: RID.
  
  

• Each respondent must receive a unique RID value for proper tracking.

• Do not add multiple parameters or modify the format of the URL.